Monitoring - Georgia State University is responding to a global security certificate issue involving eMudhra, a provider of digital certificates used to secure websites, applications, and other technology services.
Beginning Monday, November 16, 2026, changes by major technology companies, including Microsoft, Google, and Mozilla, may cause some websites and applications to display security certificate warnings or become inaccessible. Additional changes by Apple are scheduled for November 30, 2026.
The IIT team is working with campus technology managers to replace affected certificates to minimize disruptions to university services.
What You Need to Know
● Some university websites and applications may display warnings indicating that their security certificates are not trusted.
● If you encounter a certificate security warning, do not bypass the warning or continue accessing the affected website or application.
● Report unexpected security warnings or access issues to the IIT Service Desk at help@gsu.edu
Nov 13, 2026 - 18:28 EST
Beginning Monday, November 16, 2026, changes by major technology companies, including Microsoft, Google, and Mozilla, may cause some websites and applications to display security certificate warnings or become inaccessible. Additional changes by Apple are scheduled for November 30, 2026.
The IIT team is working with campus technology managers to replace affected certificates to minimize disruptions to university services.
What You Need to Know
● Some university websites and applications may display warnings indicating that their security certificates are not trusted.
● If you encounter a certificate security warning, do not bypass the warning or continue accessing the affected website or application.
● Report unexpected security warnings or access issues to the IIT Service Desk at help@gsu.edu
Nov 13, 2026 - 18:28 EST
Update - From Microsoft:
As infrastructure stabilizes, we're still draining queued messages and rebalancing traffic, so customers may see improved sign-in/access while delivery and processing continue to catch up.
We do not have an ETA for full recovery yet. Service access can recover before mail flow fully normalizes.
Nov 13, 2026 - 15:41 EST
As infrastructure stabilizes, we're still draining queued messages and rebalancing traffic, so customers may see improved sign-in/access while delivery and processing continue to catch up.
We do not have an ETA for full recovery yet. Service access can recover before mail flow fully normalizes.
Nov 13, 2026 - 15:41 EST
Update - Current status: We’re seeing encouraging recovery progress in Europe, with service availability and email delivery performance improving across a growing portion of affected Microsoft 365 infrastructure. Japan remains comparatively more stable, while North America is also improving; however, some users may still experience intermittent issues as recovery actions continue.
We're focused on addressing the remaining areas of disruption and improving service consistency across affected regions. Reducing email queues and backlogs remains a priority, and the extended 48-hour email timeout window remains in place to help protect delayed messages as delivery catches up.
At this time, we have no evidence of malicious activity associated with this incident. We will continue to treat this with urgency until full mitigation, and we will share a full Post-Incident Report with root cause and defense-in-depth actions after mitigation is complete.
Nov 13, 2026 - 08:52 EST
We're focused on addressing the remaining areas of disruption and improving service consistency across affected regions. Reducing email queues and backlogs remains a priority, and the extended 48-hour email timeout window remains in place to help protect delayed messages as delivery catches up.
At this time, we have no evidence of malicious activity associated with this incident. We will continue to treat this with urgency until full mitigation, and we will share a full Post-Incident Report with root cause and defense-in-depth actions after mitigation is complete.
Nov 13, 2026 - 08:52 EST
Update - This issue has expanded to Teams, OneDrive, Sharepoint, and Copilot.
Nov 12, 2026 - 13:47 EST
Nov 12, 2026 - 13:47 EST
Investigating - Microsoft is investigating an issue affecting Exchange Online that may prevent users from accessing their email mailboxes through multiple connection methods, including Outlook on the web, desktop and mobile email clients.
The issue may impact users across North America, Latin America, Canada, Chile, and Mexico.
Current Update (12:55 PM EST):
Microsoft is reviewing service health data to identify the cause of the issue and determine the appropriate steps to restore normal service.
Next Update: November 12, 2026, by 1:00 PM EST.
We will continue monitoring Microsoft's progress and provide updates as additional information becomes available.
Microsoft Incident ID: EX1550543
Nov 12, 2026 - 12:59 EST
The issue may impact users across North America, Latin America, Canada, Chile, and Mexico.
Current Update (12:55 PM EST):
Microsoft is reviewing service health data to identify the cause of the issue and determine the appropriate steps to restore normal service.
Next Update: November 12, 2026, by 1:00 PM EST.
We will continue monitoring Microsoft's progress and provide updates as additional information becomes available.
Microsoft Incident ID: EX1550543
Nov 12, 2026 - 12:59 EST
Update - If you are having an issue with your account, please see this information:
First, confirm you can login online at: https://outlook.com/gsu.edu
Note that is you are both faculty/staff and student, you may want to check you are adding the account by your primary email address. If you cannot log in with your @gsu.edu address, enter your @student.gsu.edu email address.
Seeing Your Account as @archive.gsu.edu or Having Outlook Issue on Phone or Computer
These steps apply to both Outlook Desktop and Outlook Mobile.
Please remove the old @archivemail.gsu.edu Outlook account/profile and then add the @student.gsu.edu account again using your current GSU credentials.
Re-add your student account:
Outlook Client on Windows
https://gsutech.service-now.com/sp?id=kb_article&sys_id=f376d9f2dbbe83002c5b9696db961907
Outlook Client on Mac
https://gsutech.service-now.com/sp?id=kb_article&sys_id=ea054031dbf89740186e5058dc961921
Outlook App on Android Devices
https://gsutech.service-now.com/sp?id=kb_article&sys_id=b3cf1475dbdc1340601b502bdc9619f4
Outlook App on iOS Devices
https://gsutech.service-now.com/sp?id=kb_article&sys_id=cb9364f9dbdc1340601b502bdc961900
DUAL-ROLE ACCOUNT HOLDERS (Both a Student and Faculty/Staff Email Address)
Logging In: If you are both a student and faculty/staff, you will use your primary email address for login. If you cannot log in with @gsu.edu, enter your @student.gsu.edu email address.
Locating Student Email: Your new mailbox will have defaulted to list either your @gsu.edu or @student.gsu.edu account messages. To locate your student email, check the MigratedData folders in email and OneDrive. You can re-organize your messages to separate student and faculty/staff email by folders in email and OneDrive by creating a rule.
Sending Messages: If you are both a student and faculty/staff member, your default email address for new messages may default to your @gsu.edu or @student.gsu.edu email address. To add the address that is not shown as a reply option and update your default replay email address, see this FAQ
https://technology.gsu.edu/technology-services/email/university-email-consolidation/#reply-from
Sep 30, 2026 - 09:20 EDT
First, confirm you can login online at: https://outlook.com/gsu.edu
Note that is you are both faculty/staff and student, you may want to check you are adding the account by your primary email address. If you cannot log in with your @gsu.edu address, enter your @student.gsu.edu email address.
Seeing Your Account as @archive.gsu.edu or Having Outlook Issue on Phone or Computer
These steps apply to both Outlook Desktop and Outlook Mobile.
Please remove the old @archivemail.gsu.edu Outlook account/profile and then add the @student.gsu.edu account again using your current GSU credentials.
Re-add your student account:
Outlook Client on Windows
https://gsutech.service-now.com/sp?id=kb_article&sys_id=f376d9f2dbbe83002c5b9696db961907
Outlook Client on Mac
https://gsutech.service-now.com/sp?id=kb_article&sys_id=ea054031dbf89740186e5058dc961921
Outlook App on Android Devices
https://gsutech.service-now.com/sp?id=kb_article&sys_id=b3cf1475dbdc1340601b502bdc9619f4
Outlook App on iOS Devices
https://gsutech.service-now.com/sp?id=kb_article&sys_id=cb9364f9dbdc1340601b502bdc961900
DUAL-ROLE ACCOUNT HOLDERS (Both a Student and Faculty/Staff Email Address)
Logging In: If you are both a student and faculty/staff, you will use your primary email address for login. If you cannot log in with @gsu.edu, enter your @student.gsu.edu email address.
Locating Student Email: Your new mailbox will have defaulted to list either your @gsu.edu or @student.gsu.edu account messages. To locate your student email, check the MigratedData folders in email and OneDrive. You can re-organize your messages to separate student and faculty/staff email by folders in email and OneDrive by creating a rule.
Sending Messages: If you are both a student and faculty/staff member, your default email address for new messages may default to your @gsu.edu or @student.gsu.edu email address. To add the address that is not shown as a reply option and update your default replay email address, see this FAQ
https://technology.gsu.edu/technology-services/email/university-email-consolidation/#reply-from
Sep 30, 2026 - 09:20 EDT
Monitoring - We are aware that some students may experience issues accessing their PantherMail account or may not immediately see all of their previous email or Microsoft 365 content following the recent account consolidation.
If you are unable to sign in:
1. Students who are not also GSU faculty/staff should continue signing in with their @student.gsu.edu account.
2. Students who are also GSU faculty/staff may need to sign in using their @gsu.edu account.
3. If you receive a sign-in error, try again using an Incognito/InPrivate browser window.
If you can sign in but do not see your content:
Migrated content may take additional time to populate. You may see a MigratedData folder that is currently empty, or some of your previous content may not yet be visible. An empty MigratedData folder does not necessarily indicate that your content was lost or that the migration was unsuccessful.
Our teams are actively working through consolidation-related issues.
For additional information and frequently asked questions, please review the University Email Consolidation FAQ below:
https://technology.gsu.edu/technology-services/email/university-email-consolidation/
Thank you for your patience while we work through the consolidation.
We appreciate your patience and will provide additional updates as more information becomes available.
Sep 28, 2026 - 13:24 EDT
If you are unable to sign in:
1. Students who are not also GSU faculty/staff should continue signing in with their @student.gsu.edu account.
2. Students who are also GSU faculty/staff may need to sign in using their @gsu.edu account.
3. If you receive a sign-in error, try again using an Incognito/InPrivate browser window.
If you can sign in but do not see your content:
Migrated content may take additional time to populate. You may see a MigratedData folder that is currently empty, or some of your previous content may not yet be visible. An empty MigratedData folder does not necessarily indicate that your content was lost or that the migration was unsuccessful.
Our teams are actively working through consolidation-related issues.
For additional information and frequently asked questions, please review the University Email Consolidation FAQ below:
https://technology.gsu.edu/technology-services/email/university-email-consolidation/
Thank you for your patience while we work through the consolidation.
We appreciate your patience and will provide additional updates as more information becomes available.
Sep 28, 2026 - 13:24 EDT
About This Site
Georgia State University's IT Systems Status Page provides up-to-date information about the operations of campus IT systems and services.
PantherMail University Email
Operational
Campus Network
Operational
CampusID
Operational
Campus Wireless Network
Operational
ICollege
Operational
PAWS
Operational
GoSOLAR
Operational
Telephone System
Operational
Online Training and Learning
Operational
University Website
Operational
Spectrum Services
Operational
Student Printing Services
Operational
Student Portfolio Websites
Operational
Student Information System (SIS)
Operational
Domain Services
Operational
OneUSG
Operational
Student Software Downloads
Operational
Student Checkout Services
Operational
Listserv
Operational
Video Hosting
Operational
VPN
Operational
Collaboration Tools
Operational
LMS Integrations
Operational
VLab
Operational
Anti-Cheat Software
Operational
IT Ticketing Tool
Operational
Panthermart
Operational
Adobe
Operational
Server
Operational
Survey Tools
Operational
Office Productivity Tools
Operational
Send-A-File
Operational
PantherCard
Operational
Cloud Storage / Collaboration Platform
Operational
Campus Directory
Operational
MFA (Multifactor Authentication)
Operational
Single Sign On (SSO)
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Spectrum Maintenance Nov 14, 2026 09:00-11:00 EST
Spectrum will be unavailable due to maintenance Saturday, November 14th from 9:00 a.m. to 11:00 a.m. During this time, please refrain from using PantherMart as well as orders will not go out.
Please plan your work accordingly and complete any time-sensitive activities before the outage begins.
Thank you for your understanding and cooperation.
Posted on Nov 11, 2026 - 09:45 EST
Please plan your work accordingly and complete any time-sensitive activities before the outage begins.
Thank you for your understanding and cooperation.
Posted on Nov 11, 2026 - 09:45 EST