Update - Microsoft continues to work on an issue affecting access to some Microsoft 365 services. Their teams are addressing the systems requiring the most immediate attention and are gradually applying fixes across additional regions while closely monitoring service recovery.
Some users may continue to experience problems accessing or using Microsoft 365 services while this work is underway.
Cause: Microsoft has identified an issue with a core authentication system used by multiple Microsoft 365 services. This may prevent users from signing in or accessing affected services.
Microsoft is continuing to investigate remaining reports and take additional steps toward full service restoration.
We will continue to monitor the situation and provide updates as more information becomes available.
Sep 01, 2026 - 16:21 EDT
Some users may continue to experience problems accessing or using Microsoft 365 services while this work is underway.
Cause: Microsoft has identified an issue with a core authentication system used by multiple Microsoft 365 services. This may prevent users from signing in or accessing affected services.
Microsoft is continuing to investigate remaining reports and take additional steps toward full service restoration.
We will continue to monitor the situation and provide updates as more information becomes available.
Sep 01, 2026 - 16:21 EDT
Update - Microsoft continues to implement remediation across the remaining affected infrastructure. Service availability is improving, and Microsoft is validating that authentication, connectivity, and search functionality are returning to expected levels.
Current Impact
Microsoft 365 Copilot
Copilot prompts that require Microsoft 365 grounding, such as access to email content, may fail.
OneDrive for Business and SharePoint Online
Users may be unable to load or refresh portions of OneDrive and SharePoint, including account and storage information, search results, Favorites, Followed and Shared With Me content, recent files, lists, and news.
Some users may experience delayed or failed file opening, Office policy-label retrieval, OneDrive synchronization, mobile camera uploads, and video playback.
Users may see partial page failures, missing or stale content, repeated retries, and operation timeouts rather than a complete service outage.
Exchange Online
Users may be unable to connect to Exchange Online or may experience degraded functionality, including failures when using search. All connection methods may be affected.
Microsoft Teams
Users may experience issues with calendar functionality and search.
Presence information may be stale and may not update automatically or through manual adjustment. User location updates may also fail.
Microsoft Teams Room (MTR) devices and desktop phones may appear offline in the Teams admin center.
Microsoft continues to monitor affected services closely and reports that recovery signals are trending positively. Extended monitoring remains in place to confirm that improvements are sustained and remediation is providing broad mitigation across affected Microsoft 365 services.
We will continue to monitor the situation and provide further updates as they become available.
Sep 01, 2026 - 09:12 EDT
Current Impact
Microsoft 365 Copilot
Copilot prompts that require Microsoft 365 grounding, such as access to email content, may fail.
OneDrive for Business and SharePoint Online
Users may be unable to load or refresh portions of OneDrive and SharePoint, including account and storage information, search results, Favorites, Followed and Shared With Me content, recent files, lists, and news.
Some users may experience delayed or failed file opening, Office policy-label retrieval, OneDrive synchronization, mobile camera uploads, and video playback.
Users may see partial page failures, missing or stale content, repeated retries, and operation timeouts rather than a complete service outage.
Exchange Online
Users may be unable to connect to Exchange Online or may experience degraded functionality, including failures when using search. All connection methods may be affected.
Microsoft Teams
Users may experience issues with calendar functionality and search.
Presence information may be stale and may not update automatically or through manual adjustment. User location updates may also fail.
Microsoft Teams Room (MTR) devices and desktop phones may appear offline in the Teams admin center.
Microsoft continues to monitor affected services closely and reports that recovery signals are trending positively. Extended monitoring remains in place to confirm that improvements are sustained and remediation is providing broad mitigation across affected Microsoft 365 services.
We will continue to monitor the situation and provide further updates as they become available.
Sep 01, 2026 - 09:12 EDT
Identified - Microsoft 365 services are currently experiencing degraded functionality affecting OneDrive, SharePoint, Exchange Online, Microsoft Teams, Microsoft Purview, and Microsoft Defender XDR. Users may experience connectivity issues, errors, stale or missing content, synchronization delays, and other intermittent failures.
Microsoft has identified an issue with a core authentication configuration used by multiple Microsoft 365 services as the preliminary root cause. Microsoft is continuing comprehensive testing of its mitigation strategy while exploring alternative remediation options to minimize impact.
Aug 31, 2026 - 15:51 EDT
Microsoft has identified an issue with a core authentication configuration used by multiple Microsoft 365 services as the preliminary root cause. Microsoft is continuing comprehensive testing of its mitigation strategy while exploring alternative remediation options to minimize impact.
Aug 31, 2026 - 15:51 EDT
Update - Microsoft continues to investigate and work to resolve an ongoing service degradation affecting multiple Microsoft 365 services, including Exchange Online, OneDrive for Business, SharePoint Online, and Microsoft Teams.
Users may experience the following:
OneDrive for Business and SharePoint Online
Users may be unable to load or refresh portions of OneDrive and SharePoint, including account and storage information, search results, Favorites, Followed and Shared With Me content, recent files, lists, and news.
Some users may experience delayed or failed file opening, Office policy-label retrieval, OneDrive synchronization, mobile camera uploads, and video playback.
Users may see partial page failures, missing or stale content, repeated retries, or operation timeouts rather than a complete service outage.
Exchange Online
Users may be unable to connect to Exchange Online or may experience degraded functionality. All connection methods may be affected.
Microsoft Teams
Users may experience issues with calendar functionality and search.
Presence information may be stale and may not update automatically or through manual adjustment.
Users may also experience issues when attempting to update their location.
Microsoft continues to investigate the underlying issue and work toward remediation. IIT (Instructional Innovation and Technology) is actively monitoring Microsoft’s progress and will provide additional updates on status.gsu.edu as more information becomes available.
Thank you for your continued patience.
Aug 31, 2026 - 15:11 EDT
Users may experience the following:
OneDrive for Business and SharePoint Online
Users may be unable to load or refresh portions of OneDrive and SharePoint, including account and storage information, search results, Favorites, Followed and Shared With Me content, recent files, lists, and news.
Some users may experience delayed or failed file opening, Office policy-label retrieval, OneDrive synchronization, mobile camera uploads, and video playback.
Users may see partial page failures, missing or stale content, repeated retries, or operation timeouts rather than a complete service outage.
Exchange Online
Users may be unable to connect to Exchange Online or may experience degraded functionality. All connection methods may be affected.
Microsoft Teams
Users may experience issues with calendar functionality and search.
Presence information may be stale and may not update automatically or through manual adjustment.
Users may also experience issues when attempting to update their location.
Microsoft continues to investigate the underlying issue and work toward remediation. IIT (Instructional Innovation and Technology) is actively monitoring Microsoft’s progress and will provide additional updates on status.gsu.edu as more information becomes available.
Thank you for your continued patience.
Aug 31, 2026 - 15:11 EDT
Update - IIT (Instructional Innovation and Technology) is currently investigating an issue affecting Exchange Online.
Users may experience a variety of symptoms related to this event, including but not limited to:
Delays or failures when sending or receiving email messages.
Authentication-related errors when accessing Exchange Online services.
Difficulties accessing or performing actions within Exchange administration experiences.
Intermittent failures affecting mailbox operations and message delivery workflows.
IIT is actively investigating the issue and will provide additional updates on status.gsu.edu as more information becomes available.
Thank you for your patience.
Aug 31, 2026 - 12:50 EDT
Users may experience a variety of symptoms related to this event, including but not limited to:
Delays or failures when sending or receiving email messages.
Authentication-related errors when accessing Exchange Online services.
Difficulties accessing or performing actions within Exchange administration experiences.
Intermittent failures affecting mailbox operations and message delivery workflows.
IIT is actively investigating the issue and will provide additional updates on status.gsu.edu as more information becomes available.
Thank you for your patience.
Aug 31, 2026 - 12:50 EDT
Investigating - IIT (Instructional Innovation and Technology) is currently investigating an issue affecting Exchange Online.
Users may be unable to connect to Exchange Online or may experience degraded functionality while using the service.
IIT is actively investigating the issue and will provide additional updates as more information becomes available.
Thank you for your patience.
Aug 31, 2026 - 12:28 EDT
Users may be unable to connect to Exchange Online or may experience degraded functionality while using the service.
IIT is actively investigating the issue and will provide additional updates as more information becomes available.
Thank you for your patience.
Aug 31, 2026 - 12:28 EDT
About This Site
Georgia State University's IT Systems Status Page provides up-to-date information about the operations of campus IT systems and services.
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